Terms & Conditions

Last Updated: [22/08/2025]

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Welcome to OutsourciaGlobal. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before engaging with our services.

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1. Our Services

OutsourciaGlobal provides customer support and sales solutions on a business-to-business (B2B) basis, including inbound and outbound call handling, email answering, online sales management, database cleaning, appointment scheduling, and client retention programs. Services are customised to meet each client’s unique requirements.

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2. Use of Our Website

• The content on this website is for general information and marketing purposes only.

• We make every effort to keep information accurate and up to date, but we do not guarantee completeness, reliability, or suitability.

• By using this website, you acknowledge that any reliance on the information provided is at your own risk.

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3. Client Responsibilities

• Clients remain responsible for their own business decisions, compliance with applicable laws, and the accuracy of information shared with OutsourciaGlobal.

• You agree to provide us with accurate, current, and complete details necessary to deliver our services effectively.

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4. Performance Disclaimer

While we are committed to delivering exceptional service, we do not guarantee specific outcomes or results. Performance may be influenced by factors outside our control, including market conditions, customer behaviour, and client-side processes.

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5. Confidentiality & Data Protection

• We respect client confidentiality and will take reasonable measures to protect sensitive information.

• Our services are delivered in compliance with data protection and privacy laws, including GDPR where applicable.

• Clients are responsible for ensuring that any data shared with us has been collected lawfully and may be processed for outsourcing purposes.

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6. Fees & Payment

• Service fees and payment terms will be outlined in each client’s service agreement.

• Unless otherwise agreed, payments are due as per the agreed billing cycle.

• Late or non-payment may result in suspension or termination of services.

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7. Limitation of Liability

• OutsourciaGlobal will not be held liable for any direct, indirect, incidental, or consequential losses arising from the use of our services or reliance on information provided.

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• Our total liability shall not exceed the amount paid by the client for services in the three months preceding any claim.

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8. Intellectual Property

All content, branding, designs, and materials on this website are the property of OutsourciaGlobal unless otherwise stated. They may not be copied, reproduced, or distributed without prior written consent.

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9. Termination of Services

We reserve the right to suspend or terminate services if a client breaches these Terms & Conditions or fails to meet payment obligations. Clients may also terminate services subject to notice periods agreed in the service contract.

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10. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services constitutes acceptance of these changes.

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11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of ZAR. Any disputes shall be subject to the exclusive jurisdiction of the courts in that region.

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12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
📞 039-001-1716
📧 sales@outsourciaglobal.com
🌍 www.outsourciaglobal.com